Terms of Service

Last updated 20th November 2024

OVERVIEW

This website is operated by Reel Fancy. Throughout the site, the terms “we,” “us,” and “our” refer to Reel Fancy. We offer this website, along with all associated information, tools, and services, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing a product, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” or “Terms”), including additional terms and policies referenced or linked herein. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site, you agree to these Terms. If you do not agree, you may not use our site or services. Acceptance is expressly limited to these Terms.

New features or tools added to the site will also be subject to these Terms. You can review the latest version of the Terms on this page. We reserve the right to modify or replace any part of these Terms at any time by posting updates. It is your responsibility to check for changes. Continued use of the website following updates constitutes acceptance of changes.

Our website is hosted on Shopify Inc, providing the platform for us to sell our hampers and products.

SECTION 1 – ONLINE STORE TERMS

By using our site, you confirm that you are at least the age of majority in your location or have obtained consent for any dependents to use the site.
You agree not to use our products or services for unlawful purposes or violate any applicable laws, including copyright laws.
The transmission of viruses, malware, or destructive code is strictly prohibited. Any violation will result in immediate termination of services.

DELIVERY TERMS

  • Delivery timelines are estimates and not guarantees. While we strive to meet expected timeframes, external factors such as carrier delays may impact delivery. Check with Evri for updates. Bank holiday orders are dispatched the next working day.
  • Orders are dispatched Monday to Saturday (excluding public holidays). Orders placed before 11:30am Monday-Friday and before 10am on Saturday will be dispatched same day. Orders made outside these periods will be dispatched on the next working day. 

    RETURNS, REFUNDS, AND MISSING ITEMS

    • You have the right to cancel your order within 14 days without giving any reason. This cancellation period will expire after 14 days from the day you receive the goods.

    Once we have received and inspected the returned goods, we will:

    • Refund the full price of the goods, deducting the price of the return delivery cost (standard delivery).
    • Issue the refund using the same method of payment that you used for the initial transaction unless otherwise agreed.

    Please note:

    • You will be responsible for the cost of returning the goods.
    • We reserve the right to refuse returns should they not be in resellable condition.  
    • Personalised items can not be refunded.

    SUBSCRIPTION MANAGEMENT

    Subscriptions can be managed via your account, where you can update details, pause, skip, or cancel deliveries. For address changes, contact us to confirm updates before the next dispatch. We are not liable for delivery issues arising from incorrect addresses.

    Subscription boxes are non-refundable once the first box has shipped.

    INTERNATIONAL SHIPPING & CUSTOMS

    Customs duties for international orders are the recipient’s responsibility. Charges vary by country and are unpredictable. Orders exceeding 2kg may incur additional shipping fees.

    SECTION 2 – GENERAL CONDITIONS

    We reserve the right to refuse service to anyone for any reason.
    Your content (excluding payment details) may be transmitted over various networks unencrypted, with modifications for technical compatibility. Payment details are always encrypted.

    Reproduction, duplication, or exploitation of our service or content without express permission is prohibited.

    SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION

    We are not responsible if information on the site is inaccurate or incomplete. Content is for general reference and not guaranteed to be current or complete. Reliance on site content is at your own risk.

    SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING

    Prices and services are subject to change without notice.
    We may modify or discontinue services without prior notice and are not liable for such changes.

    SECTION 5 – PRODUCTS AND SERVICES

    Certain items are available exclusively online and may have limited quantities. All product descriptions and pricing are subject to change. We reserve the right to limit sales.

    While we strive for accurate product imagery, colors may vary based on your device settings.

    Listings may have products featured in the imagery that are not included, which will be highlighted in the description. The amount of shredded card may also vary from imagery to receiving product. We can not take responsibility for the misunderstanding of non-inclusive products not being present.

    We use shredded card to protect your order while it's being delivered. The amount of shredded material can differ from one order to another, as some items may require more protection than others. Our aim is to provide the necessary protection for your products while also being mindful of our environmental footprint.

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, credit card, or billing and/or shipping address. Should we make changes to or cancel an order, we may notify you via the email, billing address, or phone number provided at the time of purchase. We also reserve the right to limit or reject orders that appear, in our judgment, to be placed by dealers, resellers, or distributors.

    You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made with Reel Fancy. It is your responsibility to promptly update any details, including your email address and credit card information, so we can fulfill your orders and contact you if needed.

    SECTION 7 - OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we have no control or input.
    You acknowledge and agree that such tools are provided “as is” and “as available” without any warranties, representations, or endorsements of any kind. We disclaim all liability arising from or relating to your use of third-party tools.

    Any use of optional tools provided through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and approve the terms and conditions set by the relevant third-party providers.

    We may also introduce new services or features (including new tools and resources) on our website in the future. These additions will also be governed by these Terms of Service.

    SECTION 8 - THIRD-PARTY LINKS

    Our website may feature content, products, or services provided by third parties. Links to third-party websites are not under our control, and we are not responsible for evaluating their content, accuracy, or reliability.

    We disclaim liability for any issues arising from the purchase or use of goods, services, or content from third-party websites. Please review their policies and practices before engaging in any transactions. Questions or concerns about third-party offerings should be directed to the respective provider.

    SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

    If you submit ideas, feedback, suggestions, or other creative materials (collectively, "comments") to us, whether requested or unsolicited, you agree that we may use, edit, copy, publish, distribute, and translate such comments without restriction or compensation to you.

    We are under no obligation to maintain your comments in confidence, respond to them, or compensate you for them.

    You agree that your comments will not violate any third-party rights, including copyright, trademark, or privacy rights. They must not contain defamatory, obscene, or unlawful material or malicious software. You may not use a false email address or mislead us or others about the origin of the comments. You are solely responsible for their accuracy and content. We assume no liability for comments posted by you or others.

    SECTION 10 - PERSONAL INFORMATION

    Your submission of personal information through the Reel Fancy store is governed by our Privacy Policy.

    SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

    Occasionally, our website or service may contain typographical errors, inaccuracies, or omissions in product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct such errors and cancel orders if necessary, even after submission, without prior notice.

    We are not obligated to update or clarify information, except as required by law. No specific update date should be taken as evidence that all site information has been modified.

    SECTION 12 - PROHIBITED USES

    You are prohibited from using our website or services for:

    • Any unlawful purpose.
    • Violating laws or infringing upon intellectual property rights.
    • Harassing, discriminating, or harming others.
    • Submitting false information or spreading harmful content such as viruses or spam.
    • Circumventing security measures or interfering with the website’s functionality.

    Violation of these prohibited uses may result in termination of your access to our services.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee that our services will be error-free, timely, secure, or uninterrupted.

    Your use of the service and products is at your own risk. All items are provided “as is” and “as available,” without warranties of any kind, express or implied.

    Reel Fancy, including its directors, employees, and affiliates, shall not be liable for any loss or damage resulting from your use of our services or products, including indirect, incidental, or consequential damages.

    SECTION 14 - INDEMNIFICATION

    You agree to indemnify and hold harmless Reel Fancy, its affiliates, officers, agents, and employees from any claims or damages arising from your violation of these Terms of Service or applicable laws.

    SECTION 15 - SEVERABILITY

    If any provision of these Terms of Service is deemed unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

    SECTION 16 - TERMINATION

    These Terms of Service remain in effect unless terminated by either you or us. You may terminate your agreement by ceasing use of our services. If we suspect a violation of these terms, we may terminate your access without notice.

    SECTION 17 - ENTIRE AGREEMENT

    These Terms of Service represent the entire agreement between you and Reel Fancy, superseding prior agreements.

    SECTION 18 - GOVERNING LAW

    These Terms of Service shall be governed by the laws of [Your Location].

    SECTION 19 - CHANGES TO TERMS OF SERVICE

    We reserve the right to modify these terms at any time. It is your responsibility to review updates. Continued use of our services after changes constitutes acceptance of the revised terms.

    SECTION 20 - DISCLAIMER 

    Reel Fancy is in no way: affiliated with, endorsed by, or sponsored by any film, production company or distribution company in regard to any mention of film, production or distribution - unless directly advertised as being so accurately. 

    SECTION 21 - CONTACT INFORMATION

    For questions about these Terms of Service, please contact us at: hello@reelfancy.com